Legal
Privacy Policy
Last updated: September 7, 2026
Naples Beach Concierge ("N.B.C.," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website, how we use and share it, and the choices available to you.
Information We Collect
Information You Provide
We may collect information that you voluntarily provide when you:
- Submit a Beach Experience reservation request
- Submit a Concierge Service request
- Request an enhancement or special arrangement
- Contact or communicate with N.B.C.
- Approve pricing or provide information needed to fulfill a confirmed service
This information may include:
- Full name
- Email address
- Phone number
- Preferred reservation date and time
- Selected Beach Experience
- Guest count
- Enhancement interests
- Beach and delivery-location information
- Requested items, quantities, brands, sizes, and substitution preferences
- Pickup-business or order information
- Reservation name or confirmation number
- Special instructions and other information included in a request
Please do not submit payment-card information, prescription details, private medical information, Social Security numbers, or other unnecessary sensitive information through a website form.
Information Collected Automatically
When you visit the website, limited technical information may be collected automatically by the website platform, hosting provider, or essential technologies used to operate the site. This information may include:
- Internet Protocol address
- Browser and device type
- Operating system
- Pages visited
- Approximate location derived from an IP address
- Date, time, and referring page
- Website performance and error information
How We Use Information
N.B.C. may use collected information to:
- Review and respond to reservation and service requests
- Verify availability and provide confirmations
- Coordinate setup, arrival, pickup, delivery, and teardown
- Provide requested Beach Experiences, enhancements, and Concierge Services
- Prepare estimates and obtain approval before making purchases
- Communicate service updates, location guidance, delays, or changes
- Maintain business, transaction, and customer-service records
- Protect customers, N.B.C., and website security
- Prevent misuse, fraud, or unlawful activity
- Improve website performance and service operations
- Comply with applicable legal and regulatory obligations
Service Communications
By submitting a request, you authorize N.B.C. to contact you using the email address or phone number provided for matters related to that request.
These communications may include availability questions, estimates, confirmations, arrival instructions, weather updates, service changes, and follow-up information.
Submitting a request does not automatically enroll you in promotional email or text-message marketing.
How We Share Information
N.B.C. may share information only when reasonably necessary with:
- Website hosting, form-processing, email, communication, scheduling, or technology providers
- Payment processors if online payment processing is introduced
- Restaurants, stores, pharmacies, or other businesses involved in a customer-approved Concierge Service request
- Contractors or service providers assisting with confirmed N.B.C. operations
- Government authorities, law enforcement, courts, or other parties when required by law or reasonably necessary to protect legal rights or safety
- A successor organization if N.B.C. participates in a merger, acquisition, financing, reorganization, or sale of business assets
N.B.C. does not sell customers' personal information for money.
Concierge Service Information
Information submitted for a Concierge Service request will be used to review, price, coordinate, and fulfill the requested service.
Only the information reasonably necessary to complete an approved pickup or delivery will be shared with the applicable third-party business.
Customers should communicate prescription instructions, allergy concerns, dietary restrictions, product compatibility questions, and other sensitive information directly to the original provider. N.B.C. does not provide medical advice or independently verify product suitability.
Payment Information
The website does not currently request payment-card information through its reservation or Concierge Service forms.
If online payment processing is introduced, payment information may be collected directly by a third-party payment processor under that provider's privacy and security practices. N.B.C. should not receive or store a customer's complete payment-card number unless explicitly disclosed through an updated policy.
Cookies and Website Technologies
The website may use essential cookies or similar technologies needed for security, navigation, form operation, and basic website functionality.
If N.B.C. later introduces nonessential analytics, advertising technologies, or tracking pixels, the website and this Privacy Policy must be updated to identify those practices and provide any legally required choices or notices.
Data Retention
N.B.C. retains personal information only for as long as reasonably necessary to:
- Respond to or fulfill a request
- Maintain reservation, transaction, and customer-service records
- Resolve disputes
- Protect legal rights
- Satisfy accounting, insurance, tax, or other legal obligations
Information that is no longer reasonably required will be deleted, anonymized, or securely disposed of when practical, subject to applicable retention obligations.
Data Security
N.B.C. uses reasonable administrative and technical measures intended to protect personal information. However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.
Customers should avoid submitting unnecessary sensitive information through the website.
Your Privacy Choices
You may contact N.B.C. to request:
- Access to personal information associated with you
- Correction of inaccurate information
- Deletion of information that N.B.C. is not legally or operationally required to retain
- Withdrawal from nonessential promotional communications
N.B.C. may need to verify your identity before completing a privacy request. Certain information may be retained when reasonably necessary for legal compliance, recordkeeping, dispute resolution, fraud prevention, or protection of legal rights.
Children's Privacy
The website and N.B.C. reservation services are intended for adults. N.B.C. does not knowingly collect personal information directly from children under 13 through the website.
An adult completing a reservation is responsible for providing only the information reasonably necessary to include minors in the requested service.
Third-Party Links
The website may include links to Instagram or other third-party websites and services. N.B.C. does not control those parties' privacy, security, or content practices. Customers should review the privacy policies of any third-party services they visit.
Changes to This Policy
N.B.C. may update this Privacy Policy when its website, services, technology, or legal obligations change. The revised policy will be posted on this page with an updated revision date.
Contact N.B.C.
Privacy questions or requests may be submitted through the existing N.B.C. business contact method displayed on the website.
naplesbeachconcierge@gmail.com